Terms And Conditions

Hammersmith Cleaner Terms and Conditions of Service

These Terms and Conditions govern the provision of cleaning services by Hammersmith Cleaner to its customers. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words shall have the meanings set out below:

Client means the individual or business requesting or receiving cleaning services from Hammersmith Cleaner.

Company means Hammersmith Cleaner, the cleaning service provider.

Services means domestic, commercial, or specialist cleaning services provided by the Company, including any related tasks agreed in writing.

Premises means the property or location where the Services are to be carried out.

Booking means a confirmed request by the Client for the Company to provide Services at a specified time, date, and place.

2. Scope of Services

The Company provides cleaning services within its designated service areas, including Hammersmith and surrounding districts in London, subject to availability and operational capacity. The exact scope of Services for each Booking will be agreed with the Client in advance and may include regular domestic cleaning, end of tenancy cleaning, deep cleaning, office and commercial cleaning, and related tasks.

Any specific requirements, such as oven cleaning, internal window cleaning, or carpet and upholstery care, must be clearly specified at the time of Booking so that the Company can confirm whether these can be included and any additional charges that may apply.

3. Booking Process

3.1 Bookings may be made through the Companys chosen communication channels, as publicised on its website or marketing materials. The Client must provide accurate and complete information, including address, access instructions, property type and size, and any special requirements.

3.2 A Booking is deemed confirmed only when the Company has acknowledged acceptance of the Booking, allocated a time and date, and, where required, the Client has paid any applicable deposit or provided valid payment details.

3.3 The Company reserves the right to refuse or cancel any Booking where there is a reasonable belief of risk to staff, insufficient access, unsafe conditions, or where the Services requested fall outside the Companys standard offering.

3.4 The Client is responsible for ensuring access to the Premises at the agreed time. If the cleaning team cannot gain access or is delayed due to access issues, waiting time or a call-out fee may be charged, and the Booking may be treated as a late cancellation.

4. Client Obligations

4.1 The Client must ensure that the Premises are safe for work and that all necessary utilities, such as electricity, water, and lighting, are available throughout the visit.

4.2 The Client must inform the Company of any known hazards at the Premises, including but not limited to structural issues, fragile surfaces, alarm systems, security restrictions, pets, or materials requiring special handling.

4.3 The Client is responsible for securing valuables and fragile items before the commencement of the Services. While the Company will take reasonable care, it cannot accept responsibility for items left in precarious positions or in a state that makes damage more likely.

4.4 Where the Client provides cleaning materials or equipment, the Client is responsible for ensuring that they are safe, suitable for use, and in good working order. The Company accepts no liability for damage or inadequate results arising from defective or inappropriate products or equipment supplied by the Client.

5. Pricing and Quotations

5.1 Prices are based on the type and size of the Premises, the nature of the work, the estimated time required, and the frequency of visits. The Company may provide quotations on a fixed price or hourly basis.

5.2 Any quotation provided is based on information supplied by the Client and is subject to change if the Premises condition differs significantly from that described, or if additional tasks are requested on the day.

5.3 The Company reserves the right to adjust its rates from time to time. For ongoing or recurring Services, the Company will give reasonable notice of any price changes.

6. Payments

6.1 Payment terms will be confirmed at the time of Booking. The Company may require payment in advance, at the time of service, or by invoice with a specified due date, depending on the type of Service and the Client profile.

6.2 Accepted payment methods will be as communicated by the Company, which may include card payments, bank transfers, or other cashless methods. The Company does not accept responsibility for payments made via third parties not authorised by the Company.

6.3 For recurring Services, the Client authorises the Company to charge agreed fees at the specified intervals. It is the Clients responsibility to ensure that payment details remain valid and that sufficient funds are available.

6.4 If payment is not received by the due date, the Company reserves the right to suspend further Services until the account is brought up to date and to charge interest or late payment fees in accordance with applicable law.

7. Cancellations, Rescheduling and Access

7.1 The Client may cancel or reschedule a Booking by providing notice within the period specified by the Company at the time of Booking. If the Client fails to provide adequate notice, a cancellation fee may be charged, up to the full amount of the scheduled Service.

7.2 If the cleaning team arrives at the Premises and is unable to gain access, or if the Client cancels on arrival or shortly before the scheduled start time, this may be treated as a late cancellation and charged accordingly.

7.3 The Company may cancel or reschedule a Booking due to staff illness, operational issues, severe weather, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to offer an alternative time and date, but will not be liable for any resulting loss or inconvenience to the Client.

7.4 For end of tenancy or move-out cleans, the Client is responsible for ensuring that the property is vacated and that there is no overlap with removal teams or other contractors that may impede the cleaning work.

8. Standards of Service and Complaints

8.1 The Company aims to provide Services with reasonable care and skill. The specific tasks included in each visit will be those agreed at the time of Booking or as part of an ongoing schedule.

8.2 If the Client is dissatisfied with any aspect of the Service, they must notify the Company as soon as possible and, in any event, within a reasonable period after the Service has been performed. The Company may request photographs or other evidence to help assess the issue.

8.3 Where a complaint is justified, the Company may, at its discretion, arrange a re-clean of the affected areas or offer a partial refund or credit. This shall be the Clients sole and exclusive remedy in respect of any such dissatisfaction.

9. Liability and Limitations

9.1 The Company will maintain appropriate insurance cover to provide cleaning services, including public liability insurance, in line with industry practice.

9.2 The Companys liability for any loss, damage, or claim arising from the provision of Services shall, to the fullest extent permitted by law, be limited to the value of the individual Booking during which the incident occurred.

9.3 The Company shall not be liable for:

a. Normal wear and tear or deterioration of items or surfaces.

b. Damage to items that were already damaged, faulty, or fragile.

c. Failure to remove stains or marks that cannot be removed by normal cleaning methods.

d. Any indirect or consequential loss, including loss of profit, loss of enjoyment, loss of business, or loss of opportunity.

9.4 The Company shall not be responsible for any damage or loss arising from instructions given by the Client that are contrary to manufacturer guidance or reasonable professional practice.

9.5 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

10. Keys, Security and Access

10.1 Where the Client provides keys or access codes, the Company will take reasonable care to protect and use them only for the purposes of providing the Services.

10.2 The Client must ensure that all doors and windows are properly secured after the Service, particularly where access arrangements involve leaving keys in agreed locations. The Company will not be liable for any loss or damage arising from security arrangements agreed with the Client, provided the Company has followed the Clients instructions.

11. Health, Safety and Waste Regulations

11.1 The Company is committed to maintaining high standards of health and safety and expects Clients to support these standards. Staff shall not be required to move heavy furniture, lift items beyond safe manual handling limits, or work at unsafe heights.

11.2 The Company will not handle or dispose of hazardous, medical, or specialist waste, including but not limited to sharps, clinical waste, chemical waste, paint, solvents, asbestos, or building rubble, unless expressly agreed and in compliance with relevant regulations.

11.3 The Client is responsible for ensuring that general household or office waste is disposed of in accordance with local authority requirements. The Company will place rubbish in the appropriate bins as part of routine cleaning, but it is not responsible for removing waste from the Premises unless explicitly agreed as a separate service.

11.4 The Company reserves the right to refuse to clean areas that are considered hazardous, excessively contaminated, or that could put staff at risk, including areas affected by infestations, bodily fluids, or other biohazards, unless specifically contracted for specialist cleaning.

12. Use of Products and Equipment

12.1 Unless otherwise agreed, the Company will supply its own cleaning materials and equipment suitable for the Services provided.

12.2 Where the Client requests the use of specific products, the Client is responsible for ensuring that such products are safe, suitable for the surfaces to be cleaned, and comply with relevant safety and environmental requirements.

12.3 The Company may decline to use any product it reasonably considers unsafe or inappropriate.

13. Personal Data

13.1 The Company will collect and process personal data about Clients for the purposes of managing Bookings, providing Services, processing payments, and handling communication.

13.2 The Company will handle personal data in accordance with applicable data protection legislation and will take reasonable measures to keep such data secure and confidential.

14. Force Majeure

14.1 The Company shall not be liable for any failure to perform, or delay in performing, any of its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to extreme weather, transport disruptions, strikes, pandemics, government restrictions, or utility failures.

15. Amendments to Terms

15.1 The Company reserves the right to amend these Terms and Conditions from time to time. Updated versions will take effect from the date they are published or otherwise communicated to Clients.

15.2 Continued use of the Services after changes to these Terms and Conditions have been notified shall constitute acceptance of the updated terms.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the provision of Services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or regulator, the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any previous understandings, statements, or representations, whether oral or written.

By proceeding with a Booking or by allowing cleaning work to commence, the Client confirms that they have read, understood, and agree to these Terms and Conditions.