Privacy Policy

Hammersmith Cleaner Privacy Policy

This Privacy Policy explains how Hammersmith Cleaner collects, uses, stores, and protects personal data relating to customers within our service area. It also describes your rights under the General Data Protection Regulation and how you can exercise them. By using our cleaning services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Hammersmith Cleaner customers within our service area, including prospective customers who make enquiries, current customers receiving services, and former customers whose data we continue to hold for limited periods. It covers personal data collected through our website, over the phone, in person, and through any other communication methods we use to provide our services.

Data Controller

Hammersmith Cleaner is the data controller responsible for determining how and why your personal data is processed. We are committed to processing personal data lawfully, fairly, and transparently, and in accordance with applicable data protection laws.

Personal Data We Collect

We collect and process different categories of personal data depending on your relationship with us and the services you use. This may include the following information.

Identification and contact details such as your name, address, property details, and general location within our service area. We also collect communication details you provide to us, such as your preferred contact method.

Service and booking information including dates and times of appointments, details of the services requested, access instructions for your property, and any special requirements or preferences you communicate to us.

Payment and billing data including information necessary to process payments for services, such as billing address and limited payment details processed in accordance with the requirements of relevant payment providers.

Communication records including correspondence, enquiries, complaints, and feedback you send to us, together with any notes we make about our communications with you in order to manage our relationship with you.

Technical and usage data where applicable, such as basic information about how you interact with our website or online booking tools, for example pages visited and time spent, to help us improve our services. This information is typically collected using standard technologies and does not seek to identify you directly unless combined with other information.

How We Use Your Personal Data

We use your personal data only for specified, explicit, and legitimate purposes. The main purposes for which we process your data are set out below.

To provide cleaning services including creating and managing bookings, sending confirmations and reminders, delivering the requested services at your property, and arranging follow-up visits when needed.

To manage our relationship with you including answering your questions, handling complaints or feedback, and notifying you of changes to our terms, policies, or services.

To process payments and accounting including issuing invoices, collecting payments, processing refunds where applicable, and keeping accurate financial and tax records as required by law.

To improve our services by analysing usage patterns, feedback, and service history so that we can maintain and enhance the quality, safety, and reliability of our cleaning services.

To protect our business including preventing misuse of our services, resolving disputes, and protecting or exercising our legal rights where necessary.

Lawful Basis for Processing

We rely on one or more of the following lawful bases under the General Data Protection Regulation when processing your personal data.

Performance of a contract where processing is necessary for us to provide cleaning services, manage bookings, and fulfil our obligations under our agreement with you.

Compliance with legal obligations where we must process certain data to meet our legal and regulatory responsibilities, such as tax and accounting requirements.

Legitimate interests where we process personal data to pursue our legitimate interests in operating and improving our business, provided your rights and interests do not override those interests. Examples include responding to your enquiries, preventing fraud or misuse, and maintaining service quality.

Consent where we rely on your explicit permission for certain optional activities, such as sending direct marketing communications that are not based on our legitimate interests. When processing is based on consent, you have the right to withdraw your consent at any time.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Retention periods vary depending on the type of data and our relationship with you.

Customer and service records are typically retained for a period required to manage ongoing bookings, deal with any follow-up issues, and comply with applicable limitation periods for legal claims.

Financial and transaction records are kept for the duration required by tax and accounting laws.

Enquiry records from prospective customers who do not proceed with a booking are kept for a limited period so we can manage follow up communications and understand demand for our services.

Once data is no longer required, we will securely delete it or anonymise it so that it can no longer be linked to you.

Data Processors and Third Parties

We may use carefully selected third party service providers to help us operate our business and deliver services. These providers act as data processors and process personal data only on our documented instructions and for the purposes we specify.

Typical categories of processors include providers of scheduling and booking tools, payment processing services, secure data storage and backup providers, information technology support, and accounting or administrative services. We require all processors to implement appropriate technical and organisational measures to protect your personal data and to keep it confidential.

We do not sell your personal data. We may share data with professional advisers or authorities where required to comply with legal obligations, to protect our rights, or to assist in the prevention or detection of crime, in accordance with applicable laws.

International Transfers

If we transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in line with data protection laws. This may include using countries recognised as providing an adequate level of protection or implementing standard contractual clauses or equivalent safeguards.

Security of Your Data

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures are designed to provide a level of security appropriate to the nature of the data and the risks involved. However, no system can be completely secure, and we cannot guarantee absolute security of information transmitted to or from us.

Your Data Protection Rights

As a data subject, you have a number of rights in relation to your personal data under the General Data Protection Regulation. These rights apply to all Hammersmith Cleaner customers within our service area, subject to certain conditions and exemptions under the law.

You have the right to access your personal data and to obtain a copy of the information we hold about you, together with certain details about how and why we process it.

You have the right to request correction of inaccurate or incomplete personal data concerning you.

You have the right to request erasure of your personal data where there is no longer a lawful reason for us to continue processing it, for example where you have successfully objected to processing or where the data is no longer needed for the original purpose.

You have the right to request restriction of processing in certain circumstances, such as when you contest the accuracy of your data or object to our processing pending verification.

You have the right to object to processing carried out on the basis of our legitimate interests, including profiling, where we rely on that basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.

You have the right to data portability in certain cases, which allows you to receive personal data you have provided to us in a structured, commonly used, and machine readable format and to transmit it to another controller where technically feasible.

Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights, or if you have questions about how we process your personal data, you can contact us using the contact methods made available through our usual communication channels. We may need to verify your identity before responding to your request in order to protect your information.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority, and we encourage you to contact us in the first instance.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any changes will be effective when the updated version is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.